Shipping & Delivery

Economy
With this service the carrier brings your order to the local post office, and your mail carrier delivers it to your door. Alternatively, the carrier may also ultimately deliver your package. It's a flat $3.75. For orders that are $49 or more, after all other deductions, your order ships free!

Please keep in mind that the shipping time estimates next to our Shipping options are estimates, and do not guarantee delivery in that number of days.

UPS and FedEx Ground
UPS and FedEx Ground Shipping is $5.75, $7.75, or $9.75, depending on your zip code, and only available for orders that are $49 or more, after all other deductions.

Please keep in mind that the shipping time estimates next to our Shipping options are estimates, and do not guarantee delivery in that number of days.

Expedited Shipping Options
Second Day and Next Day rates are calculated based on weight and distance. To learn more, please visit our shipping page.

USPS Shipping:
USPS Shipping is $7.75 with some exceptions, see below.

PO Boxes
We'll gladly ship your order to a PO Box address with USPS for $7.75.

Rural and Remote Zip Codes
For rural zip codes we're happy to ship your package with your preferred carrier for a $2.00 surcharge (Economy is excluded from this surcharge). For those living in remote zip codes your package will be shipped with USPS for $9.75. This is due to rural and remote area surcharges from the carrier.

Business Hours and Shipping Schedule
Weekday orders placed before 3:00 pm are shipped the same day. Orders placed after 3:00 pm are processed and shipped the next business day. Orders placed after 3:00 pm on Friday, or on the weekend will be processed and shipped the following Monday or as soon as possible if we are experiencing high volume.

We do our best to provide estimated times in transit, but please note transit time vary by carrier and distance, delivery may be extended past estimated days in transit. Please allow ample time for your order to arrive.

We'll gladly ship your order to a PO Box address with USPS Priority Mail service for $7.75.

We gladly ship to APO/FPO addresses via USPS Priority Mail service. The only caveat is that the shipping fee is higher at $9.75 per order.

We gladly ship orders to Alaska, Hawaii & Puerto Rico. The only caveat is that the shipping fee is higher. Since Economy or Ground is not a viable option, we must ship these orders with Priority Mail, a more expensive option that necessitates a $9.75 fee per order.

We happily deliver to Canada and offer free shipping on orders of $49 or more. For smaller orders, the shipping fee is only $9.75.

Orders placed before 3 PM ship the same business day Monday-Friday, and arrive within 3-8 days, depending on location. Orders placed after 3 PM or on weekends ship the next business day.

Duties and Taxes
Additional taxes or duties may be due upon delivery.

Canadian Service Exception
During the Canadian Postal Service Strike, packages will temporarily be shipped via UPS Ground. During this time, orders are except from qualifying for free shipping. Orders that have already shipped with CanadaPost are delayed but will be delivered when the strike ends. Sorry for any inconvenience this may cause.

Qualifying Addresses
Physical addresses within the contiguous United States of $49 or more qualify for free ground shipping with an Economy service- with this service the carrier brings your order to the local post office, and your mail carrier delivers it to your door. Alternatively, the carrier may also ultimately deliver your package.

Rural zip codes, APO Boxes, as well as locations in Alaska and Hawaii are excluded from this offer.

Promotion Information
This promotion may not be combined with others, including our Frequent Cups points, or used with PO Boxes. As such, Frequent Cups or other promotional certificates do not count towards the total required to earn free shipping.

If you're using a points certificate and wish to receive free shipping, be sure the net total (not including the certificate) exceeds $49.

Promotional Free Shipping offers may not be combined with other offers or promotions, including discounts and Loyalty Points certificates.

Deliveries outside the United States typically arrive within 2-4 weeks. Shipping rates are automatically calculated in checkout based on weight and distance. To see an estimate of what these charges may be for your country, please use our shipping page.

Track International Orders
Once your order ships, your order history page will contain its tracking details. This info also appears on the right hand side of all our pages, provided you haven't logged out. Click 'track' for more info. Once on the FedEx shipping page, you may acquire your local tracking number on the right side navigation on their site.

Deliveries Made By Local Post
International packages are delivered by your local mail carrier. If a delivery attempt had been made, but the package could not be delivered, then it will reside at your local post office, where you may pick it up anytime.

Taxes and Duties
Additional taxes or duties may be due upon delivery.

Canadian Service Exception
During the Canadian Postal Service Strike, packages will temporarily be shipped via UPS Ground. During this time, orders are except from qualifying for free shipping. Orders that have already shipped with CanadaPost are delayed but will be delivered when the strike ends. Sorry for any inconvenience this may cause.

Multiple Sites, One Easy Checkout
Thank you for your interest in all of our websites! You may easily switch from Adagio Teas, Masters Teas, Selefina Spices, and Lardera Coffee and your cart will travel with you to place one order to save on shipping!

For returning customers, simply log in, create your cart on each website desired, then checkout to place one order with all your desired items together.

We cannot combine orders once they are placed separately or for new customers.

You may easily exchange your loyalty points for free Economy or Ground shipping. To do so, please visit your Rewards page and look for the 'free shipping' rewards.

Economy and Ground shipping works with physical addresses in the contiguous US only, excluding AK, HI, rural zip codes, and APO boxes.

How To Track Your Order
Once your order ships, your order history page will contain its tracking details. Using the "click to track" option will show your tracking details and provide you the direct tracking link on the carrier's website.

Shipping Services
We ship primarily with FedEx, UPS, and USPS. If the days-in-transit figure indicates that the order will be delivered on a Saturday, we may ship your order with FedEx or UPS as USPS does not offer this service.

Orders that are under a certain weight, or that can't be delivered by FedEx or UPS are sent through USPS. This includes orders to Hawaii, Alaska, Puerto Rico, PO Boxes, APO/FPO addresses, and international locations. Tracking details are provided in all cases.

We also utilize an Economy service, as our introductory level shipping option, in an attempt to expedite shipping while lowering shipping costs for our customers. With this service the carrier brings your order to the local post office, and your mail carrier delivers it to your door. Alternatively, the carrier may also ultimately deliver your package. If the tracking information shows your package being transferred from the carrier to USPS, this is why.

Business Hours and Shipping Schedule
Weekday orders placed before 3:00pm are shipped the same day. Orders placed after 3:00pm are processed and shipped the next business day. Orders placed after 3pm on Friday, or on the weekend will be processed and shipped the following Monday.

Estimated Transit Times
Economy is our low/no coast shipping options, but carries the longest time-in-transit of 3-8 business days. FedEx, UPS, or USPS Ground estimates shipping days based on location to our warehouse.

The number of days next to our Ground Shipping options are estimates only, and do not guarantee delivery in that number of days. Please refer to our shipping page for more details.

We do our best to provide estimated times in transit, but please note transit time vary by carrier and distance, delivery may be extended past estimated days in transit. Please allow ample time for your order to arrive.

Expedited Shipping Transit Times
Second Day aims to arrive on the 2nd business day after the order is processed. Next Day arrives the business day after the order is processed. Please refer to our shipping page for more details.

Shipping to multiple addresses? Please enter these orders separately. We unfortunately can't split an order among multiple addresses. Nor do multiple orders count towards our offer of free shipping.

Strange Routing
With Economy shipments, you may follow your package updates and notice that it has gone a strange way, or seemingly away from your address during its journey.

These packages must be sorted through certain facilities, and this may be why you see a strange direction on your tracking details. This process may also add additional transit days to your order. Be assured once sorted, it will arrive soon.

Pending Status
When packages enter high volume facilities, the carrier automatically updates the expected delivery date to pending. Once your package enters a lower volume facility, a new expected delivery date will be generated.

Extended Transit Times
We do our best to provide estimated times in transit, but please note transit time vary by carrier and distance, delivery may be extended past estimated days in transit. Please allow ample time for your order to arrive.

If your order was not able to be delivered and the carrier returned it to us, we'll email you as soon as the package arrives back to our warehouse. Our 'order returned - update address' email that we'll send you contains instructions for correcting the address and reshipping your order, or canceling it and receiving a refund. There may be return to sender fees involved. We'll know more once your package is returned to us.

We aim to carefully package your selections to ensure they survive the grueling handling in transit. Despite these efforts, you may receive a damaged item.

If that happens, please email us with your order number and images of the damaged items and shipping box. We'll be sure to help quickly!

Or, you may visit the returns & claims page to begin the process of arranging its return and/or replacement.

If you have any questions, we are happy to help via email.

Missing your order? Take a deep breath and send us an email with your order number, and we'll gladly assist.

First we ask that you check to ensure your order was sent to the correct address. Check the address we received by going to your Order History page and click on the order number to reveal the order details.

We'll happily help file a claim with the carrier. Often times, the package is left in a place that may not be overly apparent to prevent it from 'walking away.' Or the package may be left with a neighbor for safekeeping. If this isn't the case, we will happily send a replacement to you.

Should anything be amiss, please email us as soon as possible, as we only have 7 days once the package is delivered to contact the carrier to file a claim. We will do our best to help.

Stolen Delivery
To report a theft of your order, please contact your local police office or the Postal Inspection Service to report suspected mail theft, 1-877-876-2455 Option 3.

We also recommend contacting your homeowners or renters insurance policy to see if you may be covered for package theft. We, unfortunately, can't provide a replacement as we did our part in packaging and shipping the order as instructed.

If your neighborhood is prone to theft, we recommend shipping your orders to a place of business depending on the carrier selected at checkout. For example, a local UPS Store, or a FedEx Ship Center or Walgreens (they have FedEx OnSite).

Thank you again for your recent order! We are sorry to hear you haven't received the items selected. If your package has been marked as delivered and you have not received it, please follow the instructions above in, "Delivery Reported, No Package"

Claim Filed
Once we have filed a claim with the carrier responsible for its delivery the carrier will now undertake an internal investigation of where your package was left. If the carrier is unable to locate your package, we'll mail you a free replacement.

The investigation may take 7-21 business days, depending on the shipping service selected at checkout. Economy may take up to the 21 business days, but usually resolves sooner.

Should your package not arrive despite being marked as delivered please email us as soon as possible, as we only have 7 days once the package is delivered to contact the carrier to file a claim. We will do our best to help.

Thank you again for your order! Sorry to hear you no longer desire it. You may follow our returns process to send it back to us and receive a refund or store credit.

Please keep in mind, any packages that are not delivered for the reason of 'refused' are subject to a return to shipper fee (equal to the amount of the initial shipping cost) and responsible for the initial shipping charge.

Remove Old or Wrong Address from Your Account
We regret that your recent shipment was dispatched not as intended, but assure you that we played no part in the error. Our order-processing is completely automated, with no person on our team entering or managing your address details. The address that you see on the order confirmation page is the one that appears on the shipping label.

To avoid the error of unintentionally selecting an old address, we strongly recommend removing these from your address book in your Account.

We'll gladly invite you to re-address the order should the package be returned to us. If this happens, keep an eye out for an email from us called, 'order returned, update address?'.

Package In Transit: Domestic Economy or International
Unfortunately, Domestic Economy and International orders do not allow us to update an address of a package that is in transit. The only options available are to await its return and have the order reshipped, or to place a corrected order now, and we'll gladly credit you for the original once the previous shipment is returned to us.

Package In Transit: UPS or FedEx Selected
If you shipped with UPS or FedEx Ground, Second Day, or Next Day: UPS offers My Choice Deliveries, and FedEx Ground offers a Delivery Manager service that attempts to locate and re-route packages in transit. The additional fees associated with this service (currently about $20 may be paid with a credit card on their website.

Package In Transit: USPS Selected
We invite you to use its intercept service that attempts to locate and re-route packages in transit. The additional fees associated with this service may be paid with a credit card. To begin, please look for a list of 'available actions' at the bottom of your USPS tracking page.

Package Delivered to Old or Wrong Address
Here are our options: We could initiate a package pick-up and re-delivery with the carrier. This service starts at about $20, and we'll need to charge a valid card on file. This option is only available for Ground, Second Day, or Next Day packages. Email us to initiate this process.

Alternatively, you could place an order to the correct address, and should the original return to us, we'll be happy to offer you a full refund of the order.

Finally, should you have any means of contacting the recipient at your former/old address, we recommend you do so, and ask them to refuse delivery and have the order returned to sender. Once it is returned, you'll be notified via email and given the options to update the address and re-deliver or cancel the order for a refund.